FREQUENTLY ASKED QUESTIONS
Get Informed
HOW MUCH NOTICE IS NEEDED TO RENT A UNIT?
A week or more is best to ensure a booking. Many units go out frequently.
WHAT IF I AM NOT SATISFIED WITH REBEL RENTALS VICTORIA?
Tell us. We aim to make every experience the easiest for our customers. We are always looking for ways to improve service.
CAN I BOOK A RENTAL WITHOUT A DEPOSIT?
No. A deposit is required to reserve a rental booking. The deposit locks in your date for the unit you want.
WHAT IS THE CANCELLATION POLICY?
If you need to cancel anytime up to 24 hours in advance, you receive a full refund. If you cancel on the day, you pay one days rental and are refunded the remainder. If you no show with no communication, you forfeit the deposit.
WHAT TIMES CAN I PICK UP AND DROP OFF?
Pickups and drop offs usually happen during business hours,
If you communicate your needs for alternative times we can work something out to make it work.
WHAT PAPERWORK OR ID DO I NEED TO BRING TO PICK UP A UNIT?
You will need your valid Drivers Licence and current vehicle insurance papers. We take a scan of them for the file.
HOW DOES THE INSURANCE WORK?
For trailers, they have their own liability insurance. While attached to your vehicle they are covered by your insurance for any damage just like any trailer. For the power units, you will need to have Roadstar insurance or some form of insurance for rental vehicles on your coverage. If you do not have that, a basic plan can be purchased from ICBC for about $15 per day to cover you. One of these policies needs to be in place to rent the van or car.
WHAT DO I NEED TO TOW A TRAILER?
You need a frame mounted hitch, a tow shank and ball, and 4 wire electrical wiring. A bumper mounted tow ball will not work. If you have a 7 wire electrical you will need an adapter to plug in.
I'VE NEVER TOWED A TRAILER. CAN I STILL RENT ONE?
Yes. We all start somewhere. Any damages will be attached to your insurance and you will lose your deposit so let's not go there...